Privacy Policy
Last updated: March 2026
Back2Normal is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you visit our website.
This policy applies to the website: https://back2normal.me
Back2Normal operates chiropractic clinics providing assessment and treatment for musculoskeletal conditions and offers online booking for appointments at its locations including Wokingham, Marlow, Crowthorne and Caversham.
1. Who We Are
Back2Normal provides chiropractic and related healthcare services in the United Kingdom.
If you have questions about this policy or your data, please contact us:
Email: [email protected]
Phone: 0118 304 7520
Website: https://back2normal.me
2. What Information We Collect
When you use our website or services, we may collect the following types of information.
Information You Provide
You may provide personal information when you:
Book an appointment
Contact us through the website
Email us
Complete enquiry forms
Subscribe to updates
This information may include:
Name
Email address
Phone number
Appointment details
Information relevant to your enquiry
Health Information
If you become a patient, we may collect medical information necessary to provide chiropractic care. This information is handled in accordance with healthcare privacy regulations.
Technical Data
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Website usage information
This helps us improve our website and services.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries
Manage appointment bookings
Provide chiropractic services
Communicate with you about your appointments
Improve our website and services
Meet legal or regulatory obligations
We only process personal information where we have a lawful basis under UK GDPR.
4. Online Booking
Our website may use a third-party booking platform to allow patients to schedule appointments online.
When you make a booking, your information may be processed by that provider to manage your appointment.
These providers operate under their own privacy policies and comply with applicable data protection laws.
5. Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic
Enhance your browsing experience
You can control cookies through your browser settings.
For more information, please see our Cookie Policy.
6. Sharing Your Information
We do not sell your personal data.
We may share your information with:
Healthcare professionals involved in your care
Appointment booking platforms
Website hosting providers
IT service providers
Legal or regulatory authorities where required
All partners are required to handle your information securely and in compliance with UK data protection laws.
7. How We Protect Your Data
We take appropriate technical and organisational measures to protect personal information from:
Loss
Misuse
Unauthorised access
Disclosure
Alteration
Access to personal data is restricted to authorised personnel only.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary:
To provide services
To meet legal and regulatory obligations
To maintain medical records where required
Healthcare records may be retained for longer periods in accordance with professional standards.
9. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Request transfer of your data (data portability)
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Please review their policies separately.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. Updates will be published on this page.
12. Contact
If you have any questions about this policy or your personal data, please contact:
Back2Normal
Email: [email protected]
Phone: 0118 304 7520
Website: https://back2normal.me
✅ If you’d like, I can also create a much stronger “clinic-grade” policy that includes:
UK GDPR lawful basis
GCC (General Chiropractic Council) compliance
Medical records retention rules
JaneApp booking platform disclosure
HIPAA-style health data language